Chronicles

Stranded by Corporate Code: The Mobility Right-to-Repair Battle

My current chair was built in 2021; the backup part my dad shipped me was from 2014. The firmware didn’t match. Instead of fixing it, the local medical equipment branch told me to do my own tech support and call the manufacturer. I got fed up, bypassed their gatekeepers, and fired an ironclad escalation straight to the corporate executive suite. Here is the paper trail.